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Frequently Asked Questions
About Ascrono Docking Station
How can I identify the model of my MacBook?
![](https://t24551912.p.clickup-attachments.com/t24551912/96e25aa0-3cda-4e31-bf9b-46d6b3f0c633/image.png)
![](https://t24551912.p.clickup-attachments.com/t24551912/7dc8ec40-0e77-485b-906d-d005a56c172e/image.png)
Which unit is compatible with my MacBook?
Once you identified the model of your MacBook, refer to the table below for the docking station compatible with your MacBook. Click on the link so you will be directed to the Product page where you can add it to your cart.
Your MacBook Model | Link To Product | |
| ||
| ||
| ||
| ||
MacBook Air (M2, 13-inch, 2022) | ||
MacBook Air (M2, 15-inch, 2023) |
Will this dock enable two monitors on the M1 and M2 13" MacBooks?
Is the monitor shown in the photos included with the order?
No, the monitor is not included in your order. The monitor was simply placed there as a visual representation of how it would appear in your setup.
What are the available colors of the docking station?
Do you have models compatible with the newly released 2023 MacBooks?
Yes! Our docking stations are compatible with the 2023 MacBook versions. To verify the compatibility of your MacBook, please refer to the product page on our website.
Could this cause my MacBook to overheat?
![](https://t24551912.p.clickup-attachments.com/t24551912/ff991779-388f-4322-bc7d-70ffa4137632/image.png)
What devices can I connect to the Docking Station?
Can I use this docking station with my MacBook case on?
No, the station is designed to perfectly fit the shape of your MacBook ensuring a seamless docking experience. Attempting to dock your MacBook with a plastic cover will not be possible.
I am using the Apple Thunderbolt display (2011-2016). Is it compatible with the dock?
Why does this dock not have a built-in adapter (to HDMI, Ethernet, etc.)?
Questions about Shipping
How fast is the shipping?
How can I send a request to change my shipping address?
There is no shipping option available to my location.
Where does my order ship from?
How can I track my order?
How do I return my product & get a refund?
Customs and Import Duties - For international shipments
Questions about Pre-Orders
Why should I Pre-Order?
Can I cancel my Pre-Order?
When will I receive my Pre-Order?
Questions about Ascrono
What are the benefits if I purchase Ascrono® products?
Where can I find the user guide?
Are you planning to release more products soon?
About Ascrono Docking Station
How can I identify the model of my MacBook?
![](https://t24551912.p.clickup-attachments.com/t24551912/96e25aa0-3cda-4e31-bf9b-46d6b3f0c633/image.png)
![](https://t24551912.p.clickup-attachments.com/t24551912/7dc8ec40-0e77-485b-906d-d005a56c172e/image.png)
Which unit is compatible with my MacBook?
Once you identified the model of your MacBook, refer to the table below for the docking station compatible with your MacBook. Click on the link so you will be directed to the Product page where you can add it to your cart.
Your MacBook Model | Link To Product Page | |
| ||
| ||
| ||
| ||
MacBook Air (M2, 13-inch, 2022) | ||
MacBook Air (M2, 15-inch, 2023) |
Will this dock enable two monitors on the M1 and M2 13" MacBooks?
Is the monitor shown in the photos included with the order?
No, the monitor is not included in your order. The monitor was simply placed there as a visual representation of how it would appear in your setup.
What are the available colors of the docking station?
Do you have models compatible with the newly released 2023 MacBooks?
Yes! Our docking stations are compatible with the 2023 MacBook versions. To verify the compatibility of your MacBook, please refer to the product page on our website.
Could this cause my MacBook to overheat?
![](https://t24551912.p.clickup-attachments.com/t24551912/ff991779-388f-4322-bc7d-70ffa4137632/image.png)
What devices can I connect to the Docking Station?
Can I use this docking station with my MacBook case on?
No, the station is designed to perfectly fit the shape of your MacBook ensuring a seamless docking experience. Attempting to dock your MacBook with a plastic cover will not be possible.
I am using the Apple Thunderbolt display (2011-2016). Is it compatible with the dock?
Why does this dock not have a built-in adapter (to HDMI, Ethernet, etc.)?
Questions about Shipping
How fast is the shipping?
How can I send a request to change my shipping address?
There is no shipping option available to my location.
Where does my order ship from?
How can I track my order?
How do I return my product & get a refund?
Customs and Import Duties - For international shipments
Questions about Pre-Orders
Why should I Pre-Order?
Can I cancel my Pre-Order?
When will I receive my Pre-Order?
Questions about Ascrono
What are the benefits if I purchase AscronoTM products?
Where can I find the user guide?
Are you planning to release more products soon?
Don't see your concern listed above?
Don't see your concern listed above?
Let us know how we can help you further by contacting us here.
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