Shipping & Returns

If you’re not satisfied with your purchase, you can return it within 30 days of delivery for a refund. If your product doesn’t work correctly when it arrives, see “Defective products” below. For issues after the return window, see “Warranty”.

We accept returns under these conditions:

• The item is returned within 30 days of its delivery date (60 days with the 2-year extended warranty).
• The item is unused and undamaged.
• The item is returned with its product manual. Please use the original box if you still have it.
• The item is dropped off at the post office within 7 days after the return has been authorized.

Email support@ascrono.com or message us on Facebook Messenger to start your return.

Pack the return well and keep the receipt you get when you drop it off: if it’s damaged or lost on the way back, the claim goes to the courier you used.

When we receive your return, we check every item. After the check we issue the refund, which may take 5–10 business days after we receive your return. Refunds go to your original payment method. Shipping charges are not refundable.

United States: we send a return label for a flat fee of $10, deducted from your refund (for one, several or all items of your order). You can also buy your own label at the post office; then no fee is charged. US returns go to our US returns center in Rockwall, Texas; the address is on your return label, or contact us for it.

European Union: buy a label at your post office and send the return to our warehouse in Poland. Contact us for the address.

United Kingdom: buy a label at your post office and send the return to our UK warehouse. Contact us for the address.

Other countries: returns go to our US returns center in Rockwall, Texas. Email us to start your return and we send you the address and the return steps.

Each dock fits one MacBook size. If yours doesn’t fit, email support@ascrono.com with your order number and your MacBook model, and we’ll send the right dock.

98.4% of our orders are on time according to the shipping time estimate provided to you at checkout.

We ship with carriers such as USPS, DHL, UPS and FedEx. Parcel late, lost or damaged? Email support@ascrono.com with your order number and we’ll help you track it and sort out the next steps.

All our products are quality tested before they ship. If your product doesn’t work as expected, please contact our support team within 7 business days after receiving it. In most cases we can solve the issue right away with a little help.

If we find that your product is defective, we replace it free of charge as quickly as possible. The shipping time of the replacement depends on your country.

We’ll email you the next steps for your claim.

Every Ascrono product comes with a 1-year limited warranty for the original buyer. An optional 2-year extended warranty is available as an add-on.

Bought the extended warranty? Please register it with your serial number within 60 days of purchase.

To make a claim, email support@ascrono.com with your order number, the serial number and a photo or short video of the issue.

We ship from local warehouses in the US, the EU and the UK, and from international warehouses for other countries.

US: every US order ships from within the US, so there are no import duties.

EU and UK: orders ship from local stock or with duties prepaid. If we ship to you from abroad, the shipping method contains the words “International Shipping” and we use DDP (Delivered Duty Paid) services: we prepay all import taxes and duties, and you receive your order like any local shipment.

If one item in your order isn’t available locally, the whole order ships from abroad. Orders are not split into several shipments.

Shipping methods that contain the words “International Shipping” are shipped to you from another country. When a shipment arrives from another country, you may have to pay customs and import fees.

The fees vary from country to country. Most countries have a “De Minimis” threshold, an amount up to which goods can be imported tax free. Please check your country’s customs website for the import fees.

If customs and import fees aren’t paid, the package is returned to our warehouse. We then refund your order minus the shipping costs and handling fees.

Orders to the EU and the UK ship from local stock or with duties prepaid (DDP), so you don’t pay import fees there.

We ship to a large number of countries. Shipping options and costs vary; add your products to the cart and follow the checkout to see them for your address.

North America: United States and its territories. Europe: EU member states, United Kingdom, Switzerland. Eurasia: Kazakhstan, Turkey. Asia: Bangladesh, China, Hong Kong, Indonesia, Japan, Korea, Malaysia, Oman, Philippines, Saudi Arabia, Singapore, Taiwan, Thailand, United Arab Emirates, Vietnam. Australia and Oceania: Australia, New Zealand. South America: Argentina, Brazil, Peru. Africa: South Africa.

Not on the list, or no shipping option at checkout? Email support@ascrono.com. We’re happy to check whether we can ship to you.