Returns, exchanges and warranty
30-day returns · 1-year warranty · We reply within 24 hours, 7 days a week
Ordered the wrong size? We’ll swap it.
Each dock fits one MacBook size. If yours doesn’t fit, tell us which MacBook you have and we’ll send the right dock.
- 1 · Find your MacBookApple menu → About This Mac shows the size and year.
- 2 · Email usYour order number and your MacBook model to support@ascrono.com.
- 3 · We ship the right dockWe confirm the swap by email and send the right dock.
Returns
30-day returns from delivery. Please use the original box if you still have it. We check your return and refund you within 5–10 business days of it arriving, to your original payment method. Shipping costs are not refunded.
Returns (30 days)
30-day returns from delivery. Please use the original box if you still have it. We check your return and refund you within 5–10 business days of it arriving, to your original payment method. Shipping costs are not refunded.
United States: prepaid label, $10 deducted
We send you a return label for a flat fee of $10, deducted from your refund (for one, several or all items of your order). You can also buy your own label at the post office; then no fee is charged.
US returns go to our US returns center in Rockwall, Texas. The address is on your return label.
United Kingdom: to our UK warehouse
Returns go to our UK warehouse. Buy a label at your post office; email us to start your return and we send you the address.
European Union: to our warehouse in Poland
Returns go to our warehouse in Poland. Buy a label at your post office; email us to start your return and we send you the address.
Other countries
Returns go to our US returns center in Rockwall, Texas. Email us to start your return and we send you the address and the return steps.
Return conditions
- The item is returned within 30 days of its delivery date (60 days with the 2-year extended warranty).
- The item is unused and undamaged.
- The item is returned with its product manual.
- The item is dropped off at the post office within 7 days after the return has been authorized.
Pack the return well and keep your drop-off receipt: if it’s damaged or lost on the way back, the claim goes to the courier.
Email support@ascrono.com or message us on Facebook Messenger to start your return.
Warranty
1-year limited warranty for the original buyer. Optional 2-year extended warranty as an add-on, with 60-day returns.
Bought the extended warranty? Register your serial number within 60 days of purchase: Register
To claim: email support@ascrono.com with your order number, the serial number and a photo or short video of the issue.
Warranty (1 year)
1-year limited warranty for the original buyer. Optional 2-year extended warranty as an add-on, with 60-day returns.
Bought the extended warranty? Register your serial number within 60 days of purchase: Register
To claim: email support@ascrono.com with your order number, the serial number and a photo or short video of the issue.
Damaged or not working when it arrived
All our products are quality tested before they ship. If yours doesn’t work as expected, please contact our support team within 7 business days after receiving it. In most cases we can solve the issue right away with a little help.
If we find that your product is defective, we replace it free of charge as quickly as possible. We’ll email you the next steps for your claim.
Lost or late parcel
98.4% of our orders are on time according to the shipping time estimate provided to you at checkout.
We ship with carriers such as USPS, DHL, UPS and FedEx. Parcel late, lost or damaged? Email support@ascrono.com with your order number and we’ll help you track it and sort out the next steps.
Still have questions?
We reply within 24 hours, 7 days a week. Email support@ascrono.com or use the contact form.
